About the role

Lakeba is digital. Everything we do. Everywhere we build. Everyone we employ. We all eat, sleep and sit in the cloud. This role is the yin to our yang, the peanut butter to our jelly, the macaroni to our cheese…

Our Systems Admin is our unsung hero. While every bit’s part of a perfect byte, every ping makes the right pong, and every plug has us play; we’ll forget about you – especially on a busy day. When not, we’ll be right behind you to help fix things to perfection.

It’s a broad remit. Ideally suited to techie keen to not only make an IT system hum, but to accelerate business by getting the most from IT.

There’s also perfect little right-hander that’ll take your mind off all things TCP/IP over lunch; if you surf that is. If you don’t; the rest of Manly’s your oasis of lifestyle and career.

Key Responsibilities

  • Maintaining and continuously improving every aspect of Azure AD administration and Office 365 services.
  • Building and supporting standard operating environment (SOE) based on Windows and OSX Operating Systems and integrating into the Microsoft environment.
  • Providing face-to-face and remote first to third level technical advice to users on personal computer hardware and software for Windows and OSX.
  • Develop policies, procedures and other documentation required to support the Microsoft environment.
  • Owning the entire End User Compute space, from employees’ hardware to the Audio-Visual devices in meeting rooms. Being responsible for software and hardware rollout and support.
  • Installing and configuring software and hardware on employees devices.
  • Setting up accounts and workstations/ new accounts.
  • Monitoring performance and maintain systems according to requirements.
  • Troubleshooting issues and outages.
  • Ensure security through access controls, backups and firewalls.
  • Developing expertise to train staff on new Microsoft related technologies.
  • Optimising processes and lead process improvement.
  • Building an internal wiki with technical documentation, manuals and IT policies.
  • Performing server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
  • Maintaining internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
  • Interacting with the help desk/ service desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.

Required Skills

  • At least 2-3 years of relevant IT Systems Administrator’s experience coupled with relevant tertiary qualifications. 
  • Demonstrated experience in Active Directory design and administration
  • Experience with Microsoft Dynamics will be highly desirable.