Governing innovation technology: the four principles
Innovation and innovation technology are imperative for the government and the public sector in Australia
“Innovation and innovation technology drive everything from healthcare to education to election wins, but mismanagement can pose threats to democracy, even people’s lives.” , Faisal Hoque writes in his October 2016 LinkedIn post.
Faisal is an entrepreneur, author and business founder. He continues in his blog to highlight how the Obama 2012 re-election campaign harnessed the power of data to improve the efficiency of everything from phone calls and front-door visits to direct mailings and social media. He also makes mention of how Superstorm Sandy demonstrated major deficiencies in both the private and public sector enterprises.
The 2012 mega storm left about 8.5 million electric customers without service in 21 states, leaving government representatives with a major cleanup on their hands in more ways than one.
Those are just two examples of how innovation and innovation technology are important for the government and public sector in the US.
However the case is the same here in Australia.
Faisal’s post highlights four key pillars for governing innovation.
We find these very helpful when working with government clients at Lakeba. They include the following:
1) Technology Fuels Force and Efficiency
Efficiency is key in government. This not only cuts the costs of getting things done, it also enhances the satisfaction of the voting public. The sooner people can register their car, apply for a building permit or request and receive a benefit that they are entitled to, and the more easily they can do it, the better.
Swipe cards, fingerprint logins and sites that offer access to a range of services using just one password are all examples of how technology can drive efficiency.
2) Management Of Technology Is More Important Than Technology Itself
Having staff on board, either internally or with the support of external agencies, who know exactly what they’re talking about is also highly important. Coordinating your approach across departments will ensure that change is managed smoothly and that there is “an overall program of productivity enhancement.”
To this regard, collaboration between departments can also be helpful. Costs can be shared and technologies improved on for less.
3) Real Return on Investment
Just because you’re not in the private sector doesn’t mean that you can’t think in terms of profits and monetisation. The more money a government department is able to make, the less taxpayer funds they require – a win on both sides.
At Lakeba, we have worked with government offices to show them how they can develop user-pays technology, or even work on solutions that can be sold to private industry or other governments around the world. This delivers not just ROI, but profit.
4) Managing Risk
Technology and innovation are important, particularly as more and more Australians come to expect their services to be delivered digitally. However security and privacy of information must be a priority. Good innovation integrates these elements from the ground up, making sure that people’s personal information is protected and that websites and apps are protected from damaging hackers.
The team at Lakeba is constantly searching for motivation to drive innovation and monetisation.
Talk to us about how we can come up with creative solutions for your government office or business.